ARRIVAL INFORMATION
CHECK IN TIME: No Earlier than 3:00 P.M.
An earlier check in may not give the cleaning service adequate time to properly prepare the house for your occupancy.
Condition of Rental: If you are not satisfied with the condition or cleanliness of the house or you find there is any damage upon arrival, you must notify your agent within 24 hours of your arrival.
Caretaker: Should problems arise, PLEASE CONTACT THE CARETAKER DIRECTLY. If the telephone number is not listed on the premises, please call our office at (508) 228-1881 for the number.
DEPARTURE INFORMATION
CHECK OUT TIME: No Later than 9:00A.M.
Please observe the checkout time as the cleaners will arrive to prepare for the next tenants.
Keys: PLEASE DO NOT LEAVE KEYS WITH MAURY PEOPLE TAGS IN THE HOUSE. All keys must be returned to our office. Please drop the keys in the wooden lockbox at 37 Main Street. Contact the office for the lockbox code (508) 228-1881. There will be a charge of $25.00 for each key that is not returned.
Cleaning: If you desire additional cleaning during your stay, or have questions regarding cleaning, contact your agent. Your rental includes a normal cleaning upon departure. If extra cleaning is required, the cost will be deducted from your security deposit. To ensure that the cleaning costs do not exceed the normal included amount, we ask that you do the following minimal tasks before you depart the property:
- Tidy up the rooms before you leave.
- Please strip the beds that you have used.
- Please do as much laundry as you can before your departure. This will considerably cut down cleaning time. DO NOT make up the beds; put clean, folded linens on the foot of the bed.
- Start the dishwasher.
- Empty the refrigerator and be sure your trash and recyclables are properly sorted in the bins or barrels provided. Nantucket has a very strict recycling policy and the rubbish service will not take your trash if it is not properly sorted. This will result in a $200 charge that will be deducted from your security deposit.
Security Deposit: Your security deposit minus any necessary deductions, accompanied by appropriate invoices, will be sent to you no later than 60 days after your departure date in accordance with Massachusetts state laws.
DURING YOUR STAY
Air Conditioning: If your house is equipped with Central Air Conditioning please make sure that while the AC is turned on that all windows and doors are closed. If the windows are left open the system will freeze up and it could take several days to thaw. You also might be responsible for the cost to repair the system.
Telephone: There is no charge for on-island calls. All local numbers require 10-digit dialing with area code (508).
Barbeque Grills: Please turn nozzle to CLOSE on propane tank after every use. Please make sure coals are completely cooled before disposal. Please clean grill after each use. Please contact the caretaker if you find the grill tank is out of propane. There may be a second tank of propane or the caretaker can provide a full tank.
WI-FI Codes: Most Wi-Fi codes are posted in the house. It may be posted on the refrigerator, near the router, or in a house manual.
Trash: DO NOT MOVE OUTDOOR TRASH BINS. A private trash service, disposes of properly sorted trash and recyclables during your stay. If you require extra trash removal during your stay, contact your caretaker.
